Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.
We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours in most cases however at times we may need up to 24 hours to activate the service. Dedicated servers are activated within 2-4 hours if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor.
Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.
You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renew date of the Services. RocketWebb Hosting provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period RocketWebb Hosting will temporary suspend services until the invoice is paid in full. RocketWebb Hosting will terminate Services not paid in full 15 days after the Services have been suspended. Backups will be removed as well.
Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.
If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.
RocketWebb Hosting accepts payments via credit cards, PayPal or bank transfer. Payments from unverified PayPal accounts are not accepted.
Once a visitor clicks on an affiliate link, RocketWebb hosting generates a cookie which is valid for 30 days. If a visitor orders a service with RocketWebb Hosting within 30 days, the order will be applied to the affiliate. If a visitor clicks on multiple affiliate links the last one counts.
RocketWebb Hosting runs multiple affiliate programs. Affiliates can use only one active program at a time.
Customer agrees to use the Services for lawful purposes only. RocketWebb Hosting prohibits the following content on our servers and network.
Any account found to be in violation of another person’s copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.
Customer agrees not to use our shared nor reseller hosting space as a storage for backups or files which are not related to the functionality of the hosted website. Such content may be removed without prior warning.
Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.
RocketWebb Hosting communicates with their clients politely and with respect. The same is expected from our clients. If a customer is rude and insults anyone from our staff members then we will warn the customer to be polite and communicate with us properly.
RocketWebb Hosting will not renew the services of a customer who has insulted our staff members after he/she has been warned via e-mail
RocketWebb Hosting keeps backup of all files and databases. RocketWebb Hosting keeps daily and weekly backups for budget reseller plans and VPS servers. RocketWebb Hosting keeps daily and weekly backups for the web hosting and reseller plans.
Customer agrees to use RocketWebb Hosting’s backups on his own risk. RocketWebb Hosting doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.
RocketWebb Hosting helps customers migrate their websites quickly, effortlessly and easily without downtime. We require login details to the old server in order to perform the migration.
RocketWebb Hosting performs free migrations in the following circumstances.
Migrations are not free in the following circumstances.
Migrations between servers managed by RocketWebb Hosting which doesn’t involve an upgrade e.g. the client pays the same or less after the migration.
Custom migrations from cPanel servers e.g. moving addon domains as separate accounts, partial migrations and any other migration requests which require manual work different from generating a full cPanel backup on the source server and restoring it on the server with us.
RocketWebb Hosting requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.
We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. RocketWebb Hosting offers a separate service if you need to send thousands of e-mails.
Purchased mail lists, opt-in lists will be considered SPAM.
RocketWebb Hosting reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.
Any account on the server cannot use more than the following CPU or memory resources. If you use too much system resources, you will be notified to take the necessary actions. If the usage is too high to keep the server unstable, we will suspend the overloading account so that it doesn’t affect the other clients on the server.
Customer agrees not to use the shared hosting service to send bulk e-mail. Mailing lists are allowed and the customer can send e-mail messages as per our hourly mail limits however those messages cannot be sent 24/7. If you need to send more than 5000 mails per month the shared hosting service will not be sufficient. A VPS or dedicated server will be required for that.
If your server had downtime, we will issue a refund as noted below.
Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.
RocketWebb Hosting reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.